CIS-ITSM Pdf Files & Test CIS-ITSM Prep

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100% Pass ServiceNow - CIS-ITSM - Certified Implementation Specialist - IT Service Management Newest Pdf Files

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
How to configure the fields to be copied from the original incident when an incident is copied?

Answer: B


NEW QUESTION # 36
Which one of the following is NOT included in foundation data?

Answer: A

Explanation:
Assets are considered configuration items, not foundation data.


NEW QUESTION # 37
Which stale will a General Problem record automatically move through if the required fields are completed?

Answer: D


NEW QUESTION # 38
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?

Answer: D

Explanation:
Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();


NEW QUESTION # 39
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

Answer: A

Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.


NEW QUESTION # 40
......

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